Cignpost Life was launched in early 2018 initially focusing on the launch of our online life insurance and critical illness product, later followed by an adviser focused proposition. Our mission is to simplify life insurance so that more people can get the financial protection they need.


The business has grown significantly during 2021 with sales increasing by over 100% between Q2 and Q3. The administrator role will be key in helping the smooth running of the daily operations of Cignpost Life as the business continues to grow.


The role holder will support the wider team with a variety of admin tasks including sales support, customer service, project management, and reporting.


It is an exciting time to join a dynamic, growing team and further your career.


Key Responsibilities:

  • Key contact for new and existing policy queries from customers and partners ensuring responses are obtained in a timely and accurate manner
  • Provide support to users of the various Cignpost Life systems including setting up new accounts, blocking users and troubleshooting usability issues
  • Send onboarding documentation to new partners including product information, contracts, and due diligence
  • Ensure all partner documentation and records are stored and kept up to date
  • Support the collection and collation of partner feedback to help drive the development of Cignpost Life
  • Provide support in creating and maintaining partner prospect lists
  • Create and distribute various weekly and monthly reports ensuring accuracy
  • Reconcile regular commission statements and distribute to partners and internal stakeholders
  • Co-ordinate the payment of partner commissions with finance
  • Provide support to the wider product team in testing system developments and partner integrations
  • Support the marketing team in editing and proofreading copy
  • Run regular pricing analysis to assist the marketing team
  • Record and track project tasks and produce updated schedules as required
  • Support in the creation of project documentation and ensure records are kept up to date
  • Produce and maintain guides for various operational processes
  • Support with the administration of internal and external meetings taking and distributing notes as required
  • Provide support to the wider Cignpost Life team as required


What we are looking for:


  • 2+ years’ experience in an administrative role
  • Excellent written and verbal communication skills
  • Adaptable, with good, all-round administrative abilities and a methodical approach
  • Excellent numeracy skills
  • Well organised with the ability to work under strict deadlines
  • A team player with a ‘can do’ attitude
  • High attention to detail and accuracy
  • Adept at using a variety of Microsoft Office programs including Teams, Outlook, Excel, Word, and PowerPoint


  • Experience in working with the insurance sector
  • Experience working within a start-up


What we will offer you:

  • Competitive salary, negotiable depending on experience
  • Contributory Group Pension Scheme
  • Cycle to Work Scheme
  • 20 days holiday increasing by 1 extra day up to a maximum of 25 days + 3 days holiday for Christmas shutdown


    We are always looking for motivated individuals to join our team, please send your CV and let’s have a conversation today.