Sales Consultant

Do you want to be part of a highly successful and rapidly expanding company in the heart of Grantham? If so, we are looking for Product Consultants, who are self-motivated and driven to work within our exceptionally busy call centre. We will offer you the opportunity for development and promotion with a real and long term career within our company, so this is the perfect time to join us.

 

The Tenant Shop Call Centre works within a warm and friendly business environment and we are looking for people with a professional outlook whilst maintaining their own personality to work with us. Ideally you will have some experience of working within a regulated environment but full training will be given.  You will be working as part of a team with team targets, but you will need to be driven to hit your own targets.

 

Job Description:

Product Consultants will be required to make outbound calls and receive inbound calls to customers that have already been informed that a representative from Tenant Shop will be calling them. You will review utility bills by comparing a number of different providers in order to give the customer the maximum possible saving, as well as arranging their media services and home insurances. All contacts will be existing/third party clients (warm leads), there is no cold calling involved.

 

Duties will include:

  • Conduct outbound calls to promote Tenant Shop products
  • Answering incoming calls and deal with enquiries efficiently
  • Obtain and confirm correct customer details
  • Provide clear and accurate results when comparing providers
  • Demonstrate excellent customer care skills at all times
  • Attain targets set out by your line manager
  • The ability to think fast on your feet in difficult situations
  • To follow all company guidelines and policies & procedures.

 

Skills/ Characteristics:

  • Good level of IT literacy
  • Excellent communication skills
  • Excellent organisational skills
  • Strong telephone experience
  • Excellent attention to detail
  • Being driven and positive
  • Ability to work on your own and part of a team
  • Friendly with a good telephone manner
  • Strong work ethic
  • Team player.

 

We operate between the following hours:

Monday to Friday 9.00am to 8.00pm (rotating shifts of 9.00am – 5.30pm and 11.30am – 8.00pm) and alternate Saturdays 10.00am – 2.00pm, therefore, some flexibility in working hours may be needed.

 

What will we offer you?

  • Salary £16,500 p.a., with a realistic potential to earn up to £21,000 per annum with commission
  • Full-time position 37.5 hours per week
  • Contributory Group Pension Scheme
  • 20 days paid annual leave rising to 25 days after 5 years service
  • You will have access to a great new healthcare product called Cignpost Health – a Nurse Led Membership Service with GP support.

 

 

We are always looking for motivated individuals to join our team, please send your CV and let’s have a conversation today.